1.Q: What is your return policy?
A: Our return policy allows you to request a return within 30 days from the date you received your items. Please note that you are responsible for the shipping cost of both returning the item and returning it for a replacement.
2.Q: What are the eligibility criteria for a return?
A: To be eligible for a return, the item must be in the same condition as when you received it, including being unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
3.Q: How do I start a return?
A: To initiate a return, please contact us at info@thetapai.com. We will provide you with a return shipping label and instructions on where and how to send the package. Please note that we do not accept items that are sent back without prior authorization.
4.Q: What should I do if my item is defective, damaged, or incorrect?
A: Please inspect your order upon receipt and immediately contact us if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and work towards resolving it.
5.Q: Can I exchange an item?
A: The quickest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6.Q: What is the refund process?
A: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@thetapai.com.
7.Q: What is the return policy for orders shipped to the European Union?
A: If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The item must meet the same eligibility criteria as mentioned earlier.